This page covers what you buy from Men Matter. Nothing here affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
The Men Matter Journal
The journal is sold and shipped by The Great British Bookshop and by Amazon. Delivery, returns and refunds for journals are handled under the terms of the retailer you bought from, so contact them first if you need help with an order. If you cannot resolve it, email support@menmattermethod.com and we will help where we can.
Physical products from Men Matter
When we sell physical goods directly (such as the Premium Box Set, apparel and accessories), these terms apply:
- Stocked items are dispatched within 1–2 working days. UK delivery takes 2–4 working days.
- Made-to-order items are produced for you and dispatched within 3–5 working days.
- We deliver to the countries offered at checkout.
- You will get a dispatch email, with tracking where the service includes it.
- You can cancel and return unused items in their original condition within 14 days of receiving them. Tell us by email first and we will give you the return address. Return postage is your cost unless the item is faulty or not what you ordered.
- Refunds go to the original payment method within 14 days of us receiving the item back (or of you showing proof of postage).
- Items made to your specification cannot be returned for a change of mind, but you are fully covered if they are faulty, damaged or not as described.
Digital products
Digital products such as the 7-Day Reset are emailed immediately after payment. If nothing arrives within fifteen minutes, check spam and promotions, then email support@menmattermethod.com and we will send it straight over.
You normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery starts: at checkout you ask for immediate delivery and acknowledge that you lose your right to cancel as a result. If the file is faulty, does not arrive or is not as described, you are entitled to a repair, replacement or refund, and we will sort it out.
90-Minute Reset sessions
- Rearranging — free of charge up to 48 hours before your slot, by emailing us.
- Cancelling — you have 14 days from booking to cancel for a full refund, provided the session has not yet taken place. If you ask for your session to happen inside those 14 days, you agree to that, and your right to cancel ends once the session has been fully delivered.
- Late cancellations and missed sessions — once the 14-day period has passed, cancelling inside 48 hours of the session or not attending is non-refundable.
- If we have to change it — if Greg needs to move a session you will be offered another time or a full refund.
Faulty, damaged or wrong items
Email support@menmattermethod.com with your order number and a photo. We will replace or refund, including the postage you paid.